Tuesday, April 30, 2013

Personal Errands

Please be reminded that staff members may not run personal errands while caring for Waiver clients.  There are no exceptions to this rule.  Waiver time is client time and may not be used for the errands of staff, including making a stop to pay bills, do personal shopping, picking up or dropping off family members, etc. 

It is also never appropriate to leave a client in a car unattended or waiting outside for any reason.  Please do not risk it, even if the client asks or agrees to wait in the car or wait outside.  You must be with your client AT ALL TIMES while on Waiver time.  It is never appropriate to leave the client alone and still claim that time on a Waiver timesheet.  There are no exceptions to this rule.

Thanks in advance for your cooperation.  Protect yourself and your clients by never letting there be any doubt that every hour on your timesheet is strictly client time.