Once again we are experiencing a very high number of omissions from Waiver timesheets. Although we have reviewed reporting procedures many times, it cannot be stressed enough that when you must be absent for a day or an hour, you MUST provide a reason on your timesheet. This information can be given in the "Comments" section near the signature lines. Elaine and Angela are required to track every reason for every absence and submit this information to Mariessa quarterly to meet our CARF Certification requirements.
If you must miss a full shift or part of a regularly scheduled shift, please provide a reason on your timesheet, even if the absence is excused and/or already approved by your supervisor. This includes any time you are sick, or the client is sick, the client refused service that day, vacations, holidays, doctor's appointments, personal matters, car trouble, etc. This information is used to explain to our regulators why we did not provide services for the days/hours in the client's plan. Without this information we risk having the client's plan reduced the following year.
We are also experiencing a rash of mistakes regarding time in or time out on timesheets. In the past few weeks we have received an unusually high number of timesheets with no Sign In time, no Sign Out time, and we've even gotten one timesheet with dates and signatures for a full week but no times at all. In some cases we will receive a documentation sheet with notes for TWO days of service but only ONE day is listed on the timesheet. Timesheets are also being turned in without the client's name on them, undated, or without the Waiver staff's name on them. Just today Angela received a mileage sheet with no staff member's name and no client's name. This means mileage can't be paid and Medicaid cannot be billed because someone couldn't take the time to write two names on a piece of paper before turning it in.
Folks--the time it takes to stand in the Admin office and complain about not getting your full pay could easily be spent preventing having your pay held for these mistakes. Please take the time to make sure your timesheets are complete before you turn them in. Check all your days, hours, and signatures. Fill in your full name and your client's full name on every sheet every time. Date everything you sign. Document your absences so that we can provide reasons for not providing services to our clients.
Please also be advised that it is unprofessional to throw a tantrum, threaten, or verbally abuse any member of the Admin staff because of a mistake you made that caused a delay in your pay. Help us help you get paid on time and in full every time--take an extra minute to make sure everything is complete and we will all be happier on pay day!
Thank you for your attention to these important details--they cost us all time and money so it only makes sense to make them a priority.
